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Pie chart showing 75% of inbound issues on OpenAI's support line resolved by the agent without human assistance, and 25% requiring human handoff. Enterprise AI agents managed service data from AI News reporting on OpenAI figures.

OpenAI Presence bundles engineers with enterprise AI agents

OpenAI Presence is a managed service for enterprise AI agents sold as a project with engineers attached. It resolves 75% of support line issues without humans.

Lars Cornelissen · Jul 24, 2026